collects when you visit or transact business on the
Aeronautical Information Services Online Catalog and Sales webpages (Online Catalog).
It supplements the FAA
provided answers to the following questions you may find most
When you visit the Online Catalog,
we may request and collect the
following categories of personal information from you:
We link to the Federal financial services website, www.pay.gov,
to handle credit card payments.
We encourage you to read the Privacy Policies for
www.pay.gov and other websites
that you may reach through links from the FAA website to learn how those sites collect
and use information about you.
We collect personal information online to:
When you pay electronically,
we supply the Department of the Treasury with contact
information they need to process the transaction.
We also supply information, to
package and deliver your order, to warehouse and shipping services.
We use only "session" cookies in the Online Catalog. This means a small text file is stored on
your computer to make it easy for you to move around the
webpages without having to continually re-enter your name, password,
shopping cart, preferences, or other information. We store
the cookie on your computer only during each visit to
the Online Catalog.
After you turn off your computer or stop using the
Internet, the cookie is erased.
Any password you use to log in is secured
so that we cannot tell what it is.
We can only verify that you supply the same password each time.
If you forget your password, contact us and we can reset it.
When you log in using the password we give you, you are required to change it to another password
so that our customer service representative will not know what it is.
To allow you to return to the Online Catalog to check your orders
and make additional orders,
we keep identification data indefinitely.
You do not have to use the Online Catalog.
You may browse our Online Catalog without signing
If you do not log in, we collect
only the information described in
the "What information do we collect automatically online?" section of the
You may place an order without signing in by
or you can purchase our products from an
Authorized Chart Sales Agent.
We want to keep accurate information, and to enable you to correct any
information that is incorrect.
Most of the information we keep is available on the
Click the Account icon at the top of the page
and log in if necessary.
If incorrect, some of the information can be corrected on the website,
but for most of the information,
FAA Aeronautical Information Services
Customer Operations Team
1305 East-West Highway, SSMC4, RM 4435
Silver Spring, MD 20910
Toll Free(within the U.S.)
(outside the U.S.) 301-427-4949
Readers & Viewers