Aeronautical Information Services Online Help

FAA Aeronautical Information Services ONLINE

ORDERING SYSTEM, Version 3.9.2

(as of December 2012)

 

Please review the document periodically for updated information.

Table of Contents

  1. Introduction 
  2. Contact Information
  3. System Requirements
    1. Minimum Web Browser Requirements
    2. Specifications
  4. Service Interruptions
  5. Navigating the FAA Aeronautical Information Services Online Catalog 
    1. Search Via Product ID
    2. Search Without Product ID
  6. Establishing an Account
    1. New FAA AeroNav Customer
    2. Existing FAA AeroNav Customer
  7. Logging In
    1. Account Status
  8. Shopping 
    1. One Time Orders
      1. Product Page
      2. Quick Add
      3. Batch Entry
    2. Subscriptions
      1. New Subscriptions
      2. Renewing Subscriptions
      3. Subscriptions for the Coded Instrument Flight Procedures (CIFP)
    3. Shopping Cart Button Definitions
      1. Continue Shopping Button
      2. Empty Cart Button
      3. Update Cart Button
      4. Checkout Button
  9. Checkout 
    1. Important Information for Checking Out 
    2. Checkout Instructions 
    3. Checkout Button Definitions
      1. Pay Now Button
      2. Pay Later Button
      3. Cancel Order Button
  10. Account Options (for all Users)
    1. Account Status
    2. Change Your Password
    3. View or Update Contact/Address Information
      1. View Contact/Address Information
      2. Update Contact/Address Information
    4. Add or Change Users on my FAA Account
      1. Adding a User and/or Making another User an Administrator
      2. Editing a User
      3. Deleting a User
    5. View Orders and Track Shipments
    6. View Download Products
  11. Account Options (for Prepaid Users)
    1. View Subscriptions by Subscription Number
    2. View and Renew Subscription Products
    3. View Invoices and Payments
  12. Account Options (for Bill Users)
    1. View and Update Standing Orders
      1. Adding Products
      2. Deleting Products
      3. Modifying Quantities
    2. View/Pay Account Balance Information
  13. Frequently Asked Questions 
Aeronautical Information Services Online Help

INTRODUCTION

This document provides detailed instruction for the use of the FAA Aeronautical Information Services Online Sales website (http://faacharts.faa.gov).

The following Federal Aviation Administration (FAA) products can be purchased through the site: Instrument navigation charts, digital products, supplements/charts & publications, visual navigation charts, planning charts, and other miscellaneous FAA products.

Aeronautical Information Services Online Help

CONTACT INFORMATION

Telephone: Toll Free (within the U.S.) 1-800-638-8972
(outside the U.S.) 301-427-4949
Fax: 301-427-5076
E-mail: 9-AMC-Aerochart@faa.gov
Internet: FAACharts.faa.gov
Mail: U.S. Department of Transportation
FAA Aeronautical Information Services
Customer Operations Team
1305 East-West Highway, SSMC4, RM 4435
Silver Spring, MD 20910
Office Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m. Eastern Time

Aeronautical Information Services Online Help

SYSTEM REQUIREMENTS

Minimum Web Browser Requirements

Specifications

Aeronautical Information Services Online Help

SERVICE INTERRUPTIONS

In case of a service interruption, a notice will be posted on the homepage and the Log In page.

Example: "Online ordering will be unavailable until approximately October 1, 2011, 08:00 for Cycle Order Generation. Please contact the FAA Aeronautical Information Services via e-mail, fax, or telephone during this time period".

Aeronautical Information Services Online Help

NAVIGATING THE FAA AeroNav Services ONLINE CATALOG

The FAA Aeronautical Information Services Online Catalog can be accessed without logging in. However, in order to complete a purchase, you must have established an account and be logged in.

Search via Product ID

If you know the Product ID of a specific product:

  1. Enter the Product ID into the Product Search box located in the top-right corner of the page.
  2. Click the blue arrow next to the box or press Enter to submit your search.
  3. You will be directed to a page that provides detailed information about the product, such as edition number, edition date, frequency of publication, one-time purchase price, and subscription price (if applicable).
  4. To purchase a product, select one of the following options:
    • Add it to your shopping cart by clicking the Add to Cart button.
    • Go directly to checkout by clicking the Buy Now button.
    • Arrange for a recurring subscription by clicking the Subscribe button (if applicable).

Search without Product ID

If you do not know the Product ID of a product:

  1. Click on the Aeronautical product category on the menu on the left side of the page. 
  2. Select FAA Products beneath the Aeronautical category.
  3. The product sub-categories are further broken down into product type sub-categories. Select a product type.
  4. Select the appropriate product type sub-category. When you click on the specific product type, you will be taken to a page that gives a description of the product type, and lists all of the products in that type, as well as their prices.
  5. By default, the list of products is sorted by Product Name. You can sort the list by Product ID, by clicking on Product ID in the list header. You can re-sort the list alphabetically by clicking on Product Name in the list header.
  6. If you see a product you wish to purchase, click on the product’s name. You will be directed to a page that provides detailed information about the product, such as edition number, edition date, frequency of publication, one-time purchase price, and subscription price (if applicable).
  7. To purchase a product, select one of the following options:
    • Add it to your shopping cart by clicking the Add to Cart button.
    • Go directly to checkout by clicking the Buy Now button.
    • Arrange for a recurring subscription by clicking the Subscribe button (if applicable).

Note: On the product page, if there is a choice to purchase the current edition or the new edition (on a one-time basis), the new edition will be on backorder. 

Aeronautical Information Services Online Help

ESTABLISHING AN ACCOUNT

In order to complete a purchase from the FAA Aeronautical Information Services Online Catalog, you must have established an account and be logged in.

New FAA AeroNav Customer

If you have never ordered from the FAA Aeronautical Information Services, you must first create a user ID.

  1. Click on Log In or Account located in the box at the top-left corner of the page in order to be directed to the Log In page.
  2. Go to the third white box entitled, “New FAA/Aeronautical Information Services Customer” and click Create User ID. You will be taken to a page entitled, “Create a New User ID and Password”.
    • A valid user ID must be no more than 30 characters long, and it can only contain letters, numbers, and/or the following special characters: Hyphen (-), At Sign (@), Space ( ), Underscore (_), and Period (.). The user ID is case-sensitive and cannot be the same as your password.
    • A valid password must be 8-30 characters long and include at least one letter and at least one number. The password is case-sensitive.
  3. Note: If you are a government user, library, or school, you must contact the FAA Aeronautical Information Services to create your first user ID before proceeding.

  4. After you have created both your user ID and password, click Save.
    • Within 24 hours, you will receive an e-mail message confirming that your FAA Aeronautical Information Services Online Sales account has been established. The e-mail will contain your newly assigned Customer Number. Please make note of it because you will need to know your Customer Number when contacting the FAA Aeronautical Information Services directly.
  5. After you click Save, you will be taken to a page entitled, “Enter Contact/Billing Information”.
  6. Shipping information will default to the same as the billing information, as indicated by a checked box next to “Shipping Info Same As Billing Info”. If you wish to establish separate shipping information, remove the check from the box by clicking on it and you will be taken to a page entitled “Enter Shipping Information”. Enter the requested address, e-mail, and telephone information.
    • If using a business address, please be sure to include the name of the business on one of the address lines to prevent carrier delivery problems.
    • Each address line is limited to 32 characters. For addresses outside the United States, state and zip/postal code may not be required fields.
    • A telephone number is required for each additional shipping address in order for expedited shipping to be available to that address.
  7. When finished, click Save. You will be taken to the “Account Options” page. You can select an option or proceed to navigate the catalog by clicking on the product categories, sub-categories, or product types on the left side of the page.

Existing FAA AeroNav Customer

If you already have an established account:

  1. Go to the first white box on the Log In page entitled, “Existing FAA/Aeronautical Information Services Online User”.
  2. Enter your user ID and password.

If you've ordered from the FAA Aeronautical Information Services in the past but never ordered online:

  1. Go to the second white box on the Log In page entitled, “Existing FAA/Aeronautical Information Services Customer” and click Create User ID.
    • In order to proceed with this option, you must know your FAA Aeronautical Information Services Customer Number. If you don’t know or have forgotten your Customer Number, contact an FAA Aeronautical Information Services customer service representative to help you identify it.
  2. After you have created both your user ID and password, and entered your name, Customer Number, and the postal code of your billing address, click Save.
    • Within 24 hours, you will receive an e-mail message confirming that your FAA Aeronautical Information Services Online Sales account has been established.
Aeronautical Information Services Online Help

LOGGING IN

Once you have an established user ID and password, enter them into the first white box on the Log In page entitled, “Existing FAA/Aeronautical Information Services Online User”.

If you forget your password, you must contact the FAA Aeronautical Information Services for your password to be reset. You will need to provide your Customer Number and other information for identification purposes.

Account Status

If you already have items in your shopping cart, orders that must be paid or cancelled, subscriptions to renew, or if your account has been placed on credit hold, you will be taken directly to the Account Status page upon logging in. You can view your orders by clicking on the appropriate links.

Note: If your account has been placed on credit hold or if there is a temporary, system-wide outage, you can still add items to your shopping cart, but you will not be able to check out. In such instances, one of the following error messages will be displayed:

     “Your account is currently on credit hold. No orders will be accepted until your account is current.”

     “Online ordering is not available at this time. Contact Aeronautical Information Services for more information.”

You can access Account Options from this page by clicking on the button at the bottom of the page. However, if you have no pending items, you will be taken directly to the Account Options page when you log in.

Note: If there is no activity for 30 minutes, you will be automatically logged off.

Aeronautical Information Services Online Help

SHOPPING

Before an order can be created online, you must have a valid e-mail address entered in the FAA customer information database. Review your Contact/Address Information to verify that a valid e-mail has been entered.

Note: In order for an e-mail address to be valid, it must be an active e-mail account and the address must be entered in the correct format (e.g., email@domain.com).

Some customers have the administrative rights to update their own contact information. If you do, you will see an “Update Contact/Address Information” link on the main menu which you can click in order to make changes to your e-mail address. If not, you will only be able to view the contact information. For more information, contact your account administrator or the FAA Aeronautical Information Services directly.

When shopping from the FAA Aeronautical Information Services Online Catalog, select the product you wish to purchase and then click one of the following options:

Note: Unpaid orders and abandoned shopping carts will be automatically deleted in three business days.

One-Time Orders

Product Page

  1. Select a specific product to go to that product’s page.
  2. Enter the correct quantity (the default product quantity is one) and click either the Add to Cart or Buy Now button.
    • Selecting the Add to Cart button will allow you to add the item to your shopping cart and then continue shopping. You will be directed to the Shopping Cart page and the products that you have placed in your shopping cart will be displayed. You can change the quantity in the “Qty” box. Click Update Cart to make sure that your shopping cart reflects the updated quantity.
    • Selecting the Buy Now button is the direct route to the Checkout page. If you select Buy Now and you are not yet logged in, you will first be directed to log in before resuming the checkout process. A subscription order must be paid separately when using the Buy Now feature.

Note: On the product page, if there is a choice to purchase the current edition or the new edition (on a one-time basis), the new edition will be on backorder.

Quick Add

On the Shopping Cart page, if you know the Product ID of an item you would like to order, you can quickly add it to your shopping cart without navigating through the online catalog.

  1. Type the Product ID in the designated box on the Shopping Cart page.
    • The default quantity in the quantity box is one, but you can change it to the desired quantity.
  2. After you have entered the Product ID and quantity, click the Add to Cart button (or press the Enter key) and the item will be placed in your Shopping Cart.
    • If you enter an incorrect Product ID, you will receive an error message indicating that no products were found to match your entry.
    • To delete an item from your shopping cart, check the box under the Delete column for the appropriate item. Click on the Empty Cart button to delete all items from your shopping cart.

Note: FAA AeroNav Online Sales will not backorder current editions that do not have sufficient stock. You must contact the FAA Aeronautical Information Services to place charts on backorder.

Batch Entry

If you wish to place a one-time order for multiple line items, you can use the batch order entry option. You must know the product IDs in order to use this option.

Click on Batch Entry on the right side of the Shopping Cart page (next to the Add to Cart button). You have the following options for batch entry:

Manually Type Products IDs for Batch Entry

  1. Enter the product IDs in the Batch Entry box, followed by a separator (comma, space, tab or slash) and then the quantity. The quantity must be a whole number.
  2. Press the Enter key after each quantity.
  3. After completing your entries, click on the Batch Entry button beneath the entry box in order to add the items to your shopping cart.

Copy and Paste Product IDs for Batch Entry

  1. Copy and paste entries into the Batch Entry box following the correct format (Product ID followed by a comma, space, tab, or slash as a separator, and then the quantity). The quantity must be a whole number.
    • You can copy and paste from a word processor, such as MS Word or WordPerfect, or from a spreadsheet such as Excel.
  2. After completing your entries, click on the Batch Entry button beneath the box and the items will be placed in your shopping cart.

Batch Entry Error

If you have an error in your batch entries, the bad entries will appear underneath the batch entry box. The error messages informing you of the specific problem with each bad entry will be displayed, in bold, directly beneath the Batch Entry button. Your entries will not be placed into your shopping cart until all errors are corrected or deleted in the batch entry box. Once all corrections have been made, click on the Batch Entry button again to place the items into your shopping cart.

Close Batch Entry

If you no longer wish to use the Batch Entry option, click on Close Batch Entry to return to the standard Shopping Cart page.

Aeronautical Information Services Online Help

Subscriptions

New Subscriptions

When ordering new subscription products, be sure to read the information above the Subscribe button carefully. You will not be able to begin your subscription with the current edition. Depending on the date the order is placed, your subscription may not begin with the next edition, but with the following edition instead. You can purchase one-time orders of these products until your subscription begins. After placing your first online subscription order, you will receive a Welcome new subscriber letter via e-mail shortly after the subscription order has been paid.

Note: Existing subscribers who attempt to subscribe to a product to which they already have an active subscription will be reminded of their existing subscription on the “Pay For Your Order” page, during the checkout process. Checkout can proceed by selecting the Continue button, but they will then have two subscriptions for the same product.

Renewing Subscriptions

To renew a subscription, click on View and Renew Subscriptions from the Account Options menu. When renewing subscriptions, please note the following:

Subscriptions for the Coded Instrument Flight Procedures (CIFP)

If you enter or renew a subscription to the CIFP, you must print, read, complete and return the online CIFP agreement before your subscription can be activated, even if you have already paid for it. Failure to return the completed agreement in a timely manner may result in the cancellation of your subscription and a refund of your remittance.

Aeronautical Information Services Online Help

SHOPPING CART BUTTON DEFINITIONS

Note: Click on either Product ID or Product Name in the list header on the Shopping Cart page and/or the Checkout page in order to sort entries accordingly.

Continue Shopping Button

Click on the Continue Shopping button to add more items to your shopping cart. You will then be returned to the last product type listing from which you ordered.

Empty Cart Button

Click on the Empty Cart button if you decide not to purchase any of the items in your shopping cart and want to delete them all. If you only wish to delete a certain product, click the checkbox in the Delete column at the end of that line item.

Update Cart Button

This button is for making changes to an order before paying for it. You can change quantities or delete an item (by checking the Delete box) and these changes will take effect when you click on the Update Cart button.

Check Out Button

When you have finished shopping and are ready to pay for your order(s), click the Checkout button to begin the checkout process.  Clicking this button automatically updates your cart.  Clicking this button also allows you to verify or change your shipping location, select the expedited delivery option, and change items and quantities.  Review your order carefully.  Once you click Continue Checkout, you will no longer be allowed to make changes.

Note: Although subscription orders and one-time orders are different types of orders, there is only one Checkout button for both types of orders.

Aeronautical Information Services Online Help

CHECKOUT

Important Information for Checking Out

Checkout Instructions

When you are finished shopping, follow the steps listed below.

  1. Click the Checkout button. You will be directed to a page entitled, “Checkout Order” or “Checkout One-Time Order”.
  2. Underneath the page title, you will see the Contact/Billing Info block.
    • A purchase order number can be entered into the PO # field. The purchase order field automatically defaults to your user ID, but it can be changed.
  3. If you have multiple shipping addresses, select the name of the shipping location (from the Location Name drop-down box) where you would like the order shipped.
  4. If you wish to make changes to the products in your shopping cart, click on the Edit button in the shopping cart header. You will be taken to the Shopping Cart page, where you can add or delete items, change quantities, etc. When finished, click Update Cart to save the changes. Then, click Checkout to be returned to the checkout page.
  5. The shipping option can be changed by clicking on the drop-down arrow, located on the right of the Shipping field.
    • The default shipping option is Standard (10-14 days).
    • Expedited shipping is available via Federal Express for locations with a street address. Expedited shipping is not available for addresses with a Post Office Box. For the general public, the cost of expedited shipping is $6.00 per order (2-3 day delivery) for destinations within the U.S., and $36.00 per order (3-4 day delivery) for shipments to U.S. territories or locations outside of the U.S. For authorized agent customers, the cost of expedited shipping is determined by the total weight of the order and is billed to the agent’s account.
  6. Note: It is important to review all order information thoroughly during this part of the checkout process, as this is the last opportunity to make changes before the order is complete.
  7. After you have reviewed your order and are satisfied that it is correct, click Continue Checkout to complete your order.
    • If you are a prepaid customer, you will be directed to a page entitled, “Pay For Your Order”. Your order information will be displayed in the box beneath the page title. Select a payment option (explained in detail in the next section) and enter the appropriate payment information. Once the payment information is submitted, you will then be directed to a confirmation page informing you that your order has been accepted.
    • If you are a bill customer, you will be immediately directed to a confirmation page informing you that your order has been accepted.
  8. A copy of the order will be sent to the e-mail address associated with the shipping address. You can also print a copy of the confirmation page by clicking on the Print This Page button.

Checkout Button Definitions

The following Checkout buttons are displayed for customers who pay by individual order (not by statement) when there is a balance to be paid.

Pay Now Button

Continue the payment process by using your credit card to pay for your order. Please note that all sales are final (unless an error is made by the FAA Aeronautical Information Services in filling your order).

  1. When you click on the Pay Now button, you will be redirected to the U.S. Department of the Treasury Pay.Gov system (but you will still see a portion of the FAA Aeronautical Information Services Online Sales homepage on the left) and you will see a page entitled, “Enter Payment Information”.
  2. Fill in the required fields and click Continue with Plastic Card Payment.
    • If you are not ready to proceed, click Cancel. (Do not click the Back arrow.) You will be directed to a page entitled, “View Orders – 12 Month Summary”. The unpaid order will be displayed and you will have the option to either pay or cancel the order entirely.
    • If you do not fill in the required fields or if you enter an improperly formatted or incomplete credit card number, you will be directed to a page entitled, “Your request could not be completed”. This page notes that your payment attempt has failed and indicates the fields required for completion. You can try again or contact the FAA Aeronautical Information Services for assistance.
  3. If your entries were correct, you will be directed to a page entitled, “Payment Summary and Authorization” and your payment information will appear. You are required to authorize your credit card purchase by checking the designated box in the Authorization block.
    • You can opt to have an e-mail confirmation sent to you verifying that Pay.Gov received your payment by following the instructions in the E-Mail Confirmation Receipt box.
  4. To proceed, click the Submit Payment button only once. (Clicking the button more than once could result in multiple transactions.) If your credit card transaction is approved, you will be directed to a page that states “Your Order Has Been Accepted” (or “Your Orders Have Been Accepted”).
  5. For single orders, your order information, billing information, shipping information and total cost will be displayed on this page. For combined subscription and one-time order payments you will see shipping and minimal order information.
    • Click on the order number in the header to be taken to a page that displays the details of your order, such as products, quantities, purchase order number, etc. You have the option of printing this page.
  6. Click Continue to go to the Account Status page. Within 24 hours, you will receive an e-mail message confirming that your order was successfully completed.

Pay Later Button

You also have the option to pay later.

  1. Click the Pay Later button and you will receive the following message: “Click ‘OK’ if you are sure that you want to pay for this subscription order at a later time.” (The message for the one-time order will have “one-time order” in place of “subscription order”).
    • If you change your mind and decide to pay for the order, click Cancel and proceed. If you still want to pay later, click OK.
  2. You will then be directed to a page entitled, View Orders – 12 Month Summary.
    • There will be a special message advising you that your order(s) will be deleted if not paid within a specified time.
    • All of your orders, paid and unpaid, will be listed on this page. The payment status will be reflected beside each order.
  3. At this time, you have the option of paying your FAA Aeronautical Information Services open orders or canceling them by clicking either the Pay button or the Cancel button.

Note: If you have placed orders by telephone, fax, mail, or e-mail, and these orders have not yet been paid, you will see the open orders, but you will not be able to pay or alter them in any way. These orders can only be altered by FAA Aeronautical Information Services personnel. Unpaid orders will be automatically deleted in three business days.

Cancel Order Button

If you no longer want the order, cancel it by clicking on the Cancel Order button. For subscription orders, you will receive the following message: “Click ‘OK’ if you are sure that you want to cancel this subscription order.” (The message for a one-time order will have “one-time order” in place of “subscription order”).

Aeronautical Information Services Online Help

ACCOUNT OPTIONS (for All Users)

Click on the Account link on the left side of every page. This menu will allow you to review your account and order status, as well as make changes to your account. There are two levels of account access: Administrator and non-administrator. The administrator is the person who created the account. Your account options will differ, depending on whether you are an administrator or a non-administrator. The options are as follows:

Account Status

Click this option to view summary information relating to your account (e.g., items remaining in a shopping cart, unpaid one-time orders, unpaid subscriptions, notification that account is on credit hold, notification that account is not allowed to place orders, etc.)

Change Your Password

Click this option to change your password. Your new password must be 8–30 characters long and include at least one letter and at least one digit. Click the Save button when finished entering the new password (twice, for confirmation purposes) and you will be returned to the Account Options page. Within 24 hours, you will receive an e-mail message confirming your password change.

View or Update Contact/Address Information

Depending upon the logged in user’s rights, either the “View Contact/Address Information” page or the “Update Contact/Address Information” page will be available.

Note: Discount customers and authorized Chart Agents who have an agreement with FAA must submit all changes and/or requests for additional shipping and sales outlet locations in writing to the FAA Aeronautical Information Services via mail, e-mail, or fax.

View Contact/Address Information

“View Contact/Address Information” is the default view-only feature for users who are not administrators on their account and who are not authorized to change addresses on their account. Such users cannot make changes to addresses through this website and should contact their account administrator in order to update contact information.

This page displays the following information: User ID, Account Name, Customer #, Location Name, Location Type, Allow Shipping to this Address (Yes or No), Address (Street, City, State, Zip, and Country), U.S. Post Office Box (Yes or No), Phone Number, Fax Number, World Wide Web [address], and Email Address.

The page will also display the Bill To, Ship To, Catalog, and Sales Outlet addresses (as applicable) by clicking on the drop-down box to the right of the Location Name field. The default address is the account's Bill To address. To choose an address, click on the identifier and the address assigned to the identifier will be displayed along with the type of location.

In addition, if either the account’s Bill To or Catalog address is displayed, the system will indicate whether the account provides a subscription service to the general public. If the account does provide a subscription service, the phrase “Offers Public Subscription Service” will be displayed under the location type.

Update Contact/Address Information

Administrators and those who are authorized to make account changes will see the editable “Update Contact/Address Information” page instead of the “View Contact/Address Information” page.

This page displays the following information: User ID, Business/Org. Name, Customer #, Location Name, Location Type, Address (Street, City, State, Zip, and Country), U.S. Post Office Box (Yes or No), Phone Number, Fax Number, and Email Address (and Re-Enter Email Address). Required fields are indicated by an asterisk (*).

All of the contact information fields are editable. To save any changes, click the Save button at the bottom of the page. To add a new shipping address, click on the Add Ship Address button at the bottom of this page and you will be directed to the “Create an Additional Shipping Location” page. Enter the information into the required fields and then click on the Save button.

Add or Change Users on My FAA Account

Administrators are the only users who can add a user or delete a user from an account. When you click this option, you will be taken to a page entitled, “List of Users for Your FAA Account”.

Adding a User and/or Making another User an Administrator

Follow the instructions under the page header for adding a user, and/or making another user an administrator. If you wish to have all of the new user’s orders shipped to a specific shipping address that is on the account, click on the downward pointing arrow in the Default Shipping Location box, and select the desired shipping location. The user will still have the option of selecting a different shipping location when placing an order. If none is selected, the new user’s orders will be shipped to the first shipping address created when the account was established. If the new user is to have the right to add additional users, check the Admin Rights box. If the new user should not have this right, leave the Admin Rights box blank. When finished, click the Save button. Click the Close button to be returned to the Account Options page.

Editing a User

If you wish to make changes to a user’s profile, click on the user ID of the user. You will be taken to a page with the heading Edit User User ID. When finished, click the Save button. Click the Close button to be returned to the Account Options page.

Deleting a User

If you wish to delete a user, click on the user ID of the user. You will be taken to a page with the heading Edit User User ID. If you wish to delete the user, click the Delete button. The message “Hit ‘Confirm Delete’ to confirm that you want to delete this user” will appear at the top of the page. Click Confirm Delete. You will be returned to the List of Users for Your FAA Account, where that user’s name will no longer appear.

Note: Once deleted, the system will not allow the same user ID to be used again.

View Orders and Track Shipments

Click this option to view and track orders that you have placed in the last year (paid and unpaid).

These orders have been submitted to the FAA Aeronautical Information Services for order fulfillment. You can click on the order number to view the charts that have been ordered, but no modifications can be made through the website at this point.

Note: All unpaid orders will be deleted in three business days.

If you have placed orders by telephone, fax, mail, or e-mail, and these orders have not yet been paid, you will see the open orders, but you will not be able to pay or alter them in any way. These orders can only be altered by FAA Aeronautical Information Services personnel.

To track Federal Express shipments, find the order number in question and click on the Track button for that order. This will display the number of packages associated with the order and the tracking number that was assigned to each package. Click on the tracking number for whichever package you are tracking. A new page will appear from the Federal Express tracking website that displays all of the tracking information for that package. Closing the tracking window will return you directly to the Order Number Shipment Detail page. United States Postal Service (USPS) orders cannot be tracked at this time.

View Download Products

Click this option to view your download products, as well as provide you the option to download. In order to open download files, you must have an “Unzip” program on your computer. You can download the purchased products as often as necessary, as long as that product is available.

If you have purchased a subscription for the CIFP and have returned the signed agreement, as required, your subscription will be activated and you will be able to download the active edition of the DCIFP (the download version of the CIFP).

As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM, but the following one instead. Nevertheless, you will still be able to download the current edition.

Aeronautical Information Services Online Help

ACCOUNT OPTIONS (for Prepaid Users)

View Subscriptions by Subscription Number

Click this option to view subscriptions that you have placed in the last two years by subscription number (paid and unpaid). No subscription products will be listed on this page, but you can click on any of the displayed subscription numbers in order to link to details about that subscription.

Note: All unpaid orders will be deleted in three business days.

View and Renew Subscription Products

Click this option to view your active subscription products, as well as subscription numbers, start dates, expiration dates, and various other information. You will also be able to renew subscriptions that are about to expire. Check the Show Renewable Items Only box if you wish to see only those products that are due for renewal.

If your subscription has lapsed and you have missed one or more issues, please call the FAA Aeronautical Information Services to have your subscription reinstated with the current or next edition.

If you wish to switch the format of your Terminal Procedure Publications (TPP) from loose-leaf to bound, or vice versa, please contact the FAA Aeronautical Information Services.

View Invoices and Payments

Click this option to view a list of all of your paid invoices. Under Invoices, you will see the invoice numbers, dates, and the amounts paid. Clicking on an Invoice Number will launch a new window displaying the details of that invoice (printable by using your browser’s print option). Each payment is assigned a receipt number, which will be listed under Receipts, along with the receipt date and amount.

Aeronautical Information Services Online Help

ACCOUNT OPTIONS (for Bill Users)

View and Update Standing Orders

Click this option to view and make any additions, deletions or changes to your standing order.

Click on Section Title of the appropriate standing order number.

Note: Each Ship To and Sales Outlet location has a unique standing order number. Click on the section title of the standing order number that corresponds to the shipping location you wish to view or update.

Important Information:

Adding Products

  1. Click in the blank box under the Product ID column heading.
  2. Enter the Product ID you are adding.
  3. Press the Tab key to move over to the Quantity column.
  4. Enter the quantity you wish to receive on your standing order.

To save your entry, click on the Save Changes button at the top or bottom of the standing order list. Repeat the above steps until you have completed entering all new line items.

Deleting Products

  1. Locate the Product ID you are deleting.
  2. Click in the Quantity box and highlight the quantity; press the or key to clear the quantity, or enter a zero (0).
  3. Click on the next line item you are deleting; the word “Delete” will appear to indicate the Product IDs to be deleted.

After marking all records you wish to delete, click on the Save Changes button at the top or bottom of the standing order list to save your entries.

Modifying Quantities

  1. Locate the Product ID on the standing order you are modifying.
  2. Click in the Quantity box and highlight the quantity.
  3. Type in the new quantity you wish to receive.

Repeat this step until you have completed making all of the modifications to your standing order. To save your entries, click on the Save Changes button at the top or bottom of the standing order list.

View/Pay Account Balance Information

Click this option to make a payment online and display account transactions for one-year and a 12-month return rate. This includes paid and unpaid invoices, credit memos, payments and unapplied credits/cash-on-account. The following sections of information related to your account will be displayed:

Aeronautical Information Services Online Help

FREQUENTLY ASKED QUESTIONS

When should I expect to receive my new subscription order?

The lower section of the product information box on the product description page (of a subscription product) explains that you can subscribe to the product for a specific number of issues and the cost of the subscription. It also advises you of the subscription period, including the effective dates your subscription begins and ends. Depending on the date the order is placed, your subscription may not begin with the next edition, but with the following edition instead. You can purchase one-time orders of these products until your subscription begins. If you wish to order the current edition, you will have to purchase a one-time order. The subscription item will be received by the effective date. For further information, click on the Help link in the upper left corner of the screen and go to the Shopping section of this Help document.

How can I renew my subscription on-line?

Click on the Account link. Here you will have a list of options relating to your account. Clicking the View and Renew Subscription Products option will allow you to view your active subscription products, as well as subscription numbers, start dates, expiration dates, and other information. You will also be able to renew subscriptions that are about to expire. Click the Show Renewable Items Only box if you wish to see only those products that are due for renewal. If your subscription has lapsed and you have missed one or more issues, please call the FAA Aeronautical Information Services to have your subscription reinstated with the current or next edition. If you wish to change the quantities and/or switch the format of your Terminal Procedure Publications (TPP) from loose-leaf to bound, or vice versa, please contact a member of the FAA Aeronautical Information Services.

I ordered a CIFP subscription, why haven't I received it yet?

Due to the nature of this product, a signature agreement is required. Please print, read and complete the agreement. Failure to return the completed agreement in a timely manner will result in the cancellation of your CIFP subscription and a refund of your remittance.

The shipping information on the agreement including e-mail address, must be an exact match to your online account. The CIFP is updated every 28 days and is distributed to customers via CD-ROM and on-line download. Once we receive your signed agreement, your subscription will be activated and you will be able to download the active edition of the DCIFP (the download version of the CIFP). As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM, but the following one instead. Nevertheless, you will still be able to download the current edition.

Why am I having problems paying my order after clicking "Pay Now"?

When you click Pay Now you will be entering the US Treasury Department Pay.Gov System where credit card payments are made. We have no control over any problems with Pay.Gov. There are times when the system is down and it is best to just try again later. However, if you continue to have problems, contact the FAA Aeronautical Information Services during normal business hours.

I am a new customer and can't register, I am using a Mac operating system and Safari web browser. What can I do to register?

For best results, users of the Safari web browser for Mac computers should disable the auto-fill form and instead use the cursor to navigate from one field to the next and enter each field manually when entering your information on the FAA Aeronautical Information Services Online Sales site. Please note that the following web browser can be downloaded for free:

Why do I sometimes have problems ordering products?

You may not be able to order products that are being updated or managed. For instance, new editions must be entered and old editions must be condemned, physical inventory must be performed, etc. Please try again later or contact us.

The customer service representative changed my address for me. Why don't I see the change?

Your browser must be refreshed in order to see the address change. If the address change does not display, even after the browser has been refreshed, please contact the FAA Aeronautical Information Services again during normal business hours.

When can I expect to receive my orders I placed for future editions?

If you have a choice of purchasing either the current edition or the new edition of that product on a one-time basis, the new edition may be backordered. We normally receive new editions one week before the edition effective date and orders are shipped out that evening. If you need to have your orders by the new effective date, we advise you to expedite your orders.

Where can I find my download products and how do I open them?

In order to open download files, you must have an “Unzip” program on your computer.

Clicking the View Download Products option on the Account Options page will allow you to view your download products, as well as provide you with the option to download. You can download the purchased products as often as necessary, for as long as that product is available.

If you have purchased a subscription for the CIFP and have returned the signed agreement, as required, your subscription will be activated and you will be able to download the active edition of the DCIFP (the download version of the CIFP). As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM, but the following one instead. Nevertheless, you will still be able to download the current edition.